Contact Us

We’re here to help.

Whether you have a question about a product, need help with an existing order or simply want to learn more about Unfiltered Still Here, please complete the contact form below.

Order Enquiries

For questions about an existing order, please include:

  • Your full name

  • Your order number

  • The email address used when placing the order

  • A brief description of your enquiry

Providing these details will help us locate your order and respond more quickly.

Product Questions

Please contact us if you would like more information about:

  • Product sizing

  • Materials and care instructions

  • Delivery estimates

  • Personalisation options

  • Product availability

Please remember that our products are made to order, so changes or cancellations may not always be possible after production has started.

Problems With an Order

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Include your order number, a clear description of the issue and photographs showing:

  • The complete product

  • The affected or damaged area

  • The packaging and delivery label, where relevant

Please keep the product and its original packaging while we review your enquiry.

Response Times

We aim to respond to all enquiries within 2 working days.

Our working days are Monday to Friday, excluding UK bank holidays. Responses may take slightly longer during especially busy periods.

Please check your junk or spam folder if you are waiting for a reply.

Contact

Business Name: Unfiltered Still Here

Website: unfilteredstillhere.com

Business Type: Online Retail Store

Email: support@unfilteredstillhere.com

Telephone: 07437016931

Business correspondence address: 17 West End Avenue, Pontypool, Wales, NP4 8LH

Customer support hours: Monday–Friday, 9am–5pm

We aim to reply within two working days.

Contact Form

Complete the form below with as much information as possible, and we will get back to you as soon as we can.

Thank you for supporting Unfiltered Still Here.

Real messages. Meaningful products. A reminder that you are still here.