Contact Us

We're always happy to hear from you.

Whether you have a question about an order, need help choosing a product, or simply want to get in touch, we're here to help.

Customer Support

The quickest way to reach us is by using our contact form or emailing us directly.

Telephone: 07437016931

Email: support@unfilteredstillhere.com

We aim to respond to all enquiries within 1–2 business days.

Order Enquiries

If you're contacting us about an existing order, please include:

• Your order number

• The name used to place the order

• A brief description of your enquiry

This helps us resolve your request as quickly as possible.

Damaged or Incorrect Orders

If your order arrives damaged or you've received the wrong item, please contact us within 14 days of delivery.

To help us investigate, please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging (where applicable)

We'll work to resolve the issue as quickly as possible.

Business Hours

Our customer support team is available:

Monday – Friday: 9:00am – 5:00pm (UK time)

We are closed on weekends and UK public holidays. Messages received outside business hours will be answered as soon as possible on the next working day.

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Thank you for supporting Unfiltered Still Here. Every order helps us continue sharing messages of hope, resilience, and kindness through meaningful products.