Delivery Information

At Unfiltered Still Here, every product is specially made to order. This helps us reduce unnecessary waste and means your item is created especially for you.

Production Time

Please allow approximately 2–5 working days for your order to be printed, checked and prepared for dispatch.

Production times are estimates and may occasionally be longer during busy periods, product launches, public holidays or when an item is temporarily awaiting stock.

Working days are Monday to Friday and do not include UK bank holidays.

Estimated Delivery Times

The delivery estimates below begin after your order has completed production and been dispatched.

United Kingdom

  • Royal Mail 24 Tracked: approximately 1–3 working days

  • Royal Mail 48 Tracked: approximately 2–5 working days

  • Courier delivery: approximately 1 working day after dispatch

Courier delivery to the Scottish Highlands may take approximately 2–4 working days.

Please remember to add the 3–5 working-day production period when estimating when your order will arrive.

Europe

  • Tracked delivery: approximately 6–21 working days

  • Courier delivery: approximately 3–7 working days

United States

  • USPS Tracked: approximately 3–5 working days

  • Courier delivery: approximately 5–7 working days

Canada

  • International Tracked: approximately 6–21 working days

  • Courier delivery: approximately 5–7 working days

Rest of the World

  • International Tracked: approximately 6–21 working days

  • Courier delivery: approximately 5–7 working days

Available delivery services may vary depending on the destination, size and weight of your order.

Delivery Charges

Standard UK delivery: calculated at checkout.
Free UK delivery on orders over £50.
European delivery: calculated at checkout.
Free European delivery on eligible orders over £100.

Delivery charges are calculated at checkout based on your location and the size and weight of your order.

You will be shown the available delivery options and the total delivery cost before completing your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow a little time for the courier’s tracking system to update after receiving your dispatch confirmation.

Remember to check your junk or spam folder if you have not received your shipping confirmation email.

Orders Arriving Separately

Occasionally, an order containing several products may be delivered in more than one parcel.

This can happen when certain items finish production before others or when different products require different printing or packaging methods.

You will not be charged any additional delivery costs when we need to divide your order into separate parcels. You will receive a separate dispatch notification and tracking information for each parcel.

Delivery Delays

Delivery dates are estimates rather than guarantees. Delays can occasionally occur because of severe weather, public holidays, customs checks, courier disruption or other circumstances outside our control.

During especially busy periods, including Christmas and promotional events, we recommend ordering as early as possible.

International Customs and Import Charges

International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.

Where these charges have not already been collected at checkout, they are the responsibility of the person receiving the parcel. Unfortunately, we cannot predict or control charges applied by local customs authorities.

Customs processing may also extend the estimated delivery time.

Incorrect Delivery Addresses

Please check your delivery address carefully before submitting your order.

Contact us immediately if you notice an error. Because our products are made to order and can enter production quickly, we cannot guarantee that an address can be changed after an order has been placed.

We cannot accept responsibility for delays, failed deliveries or additional postage costs caused by an incorrect or incomplete address supplied during checkout.

Missing Orders

Tracking updates can sometimes be delayed while a parcel moves through the courier’s network.

Before contacting us, please:

  1. Check the tracking information included in your dispatch email.

  2. Confirm that the delivery address entered during checkout was correct.

  3. Check with other members of your household and nearby neighbours.

  4. Look for a delivery card or safe-place notification.

  5. Contact the courier where appropriate.

Please allow up to:

  • 10 working days after dispatch for UK orders

  • 30 days after dispatch for international orders

If your order has still not arrived after this period, please contact us through our Contact page with your name, order number and delivery address so we can investigate.

Please report a potentially missing parcel as soon as possible and preferably within 60 days of dispatch. This does not affect your statutory rights.

Damaged Parcels

Please inspect your order when it arrives.

If your parcel or product has been damaged during delivery, contact us as soon as possible and include:

  • Your order number

  • A description of the problem

  • Clear photographs of the packaging

  • Clear photographs of the damaged item

Please keep the original product and packaging while we investigate the issue.

Need Help?

For assistance with your delivery, please contact us through the Contact page on our website. Include your order number so we can locate your order and help you more quickly.