Privacy Policy

Last updated: 10 July 2026

Unfiltered Still Here respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, contact us, subscribe to marketing communications or otherwise interact with Unfiltered Still Here.

Who We Are

Unfiltered Still Here is operated by:

Legal name: Jessica Price

Trading name: Unfiltered Still Here

Contact email: support@unfilteredstillhere.com

Telephone: 07437016931

Business address: 17 West End Avenue, Pontypool, NP4 8LH

For data-protection purposes, we are normally the controller of the personal information collected through our store. This means that we decide why and how that information is used.

Our online store is hosted by Shopify.

Personal Information We Collect

Depending on how you use our website, we may collect the following information.

Identity and Contact Information

This may include:

  • Your name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Account details, where customer accounts are available

Order and Transaction Information

This may include:

  • Products ordered

  • Sizes, colours and product options selected

  • Order value

  • Delivery method

  • Payment status

  • Refund and return information

  • Order history

  • Discount codes used

Payment card information is processed securely by the payment provider available through our checkout. We do not normally receive or store your complete payment card number.

Personalisation Information

Where a personalised product is available, we may collect information you provide for that product, such as:

  • Names

  • Wording

  • Images

  • Photographs

  • Design instructions

  • Other customer-supplied content

Please do not provide sensitive personal information through a personalisation request unless it is genuinely necessary.

Communications

We may collect information contained in:

  • Contact-form submissions

  • Emails

  • Customer-service conversations

  • Return or refund requests

  • Reviews or feedback

  • Social-media messages sent directly to us

Technical and Website Information

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Products viewed

  • Time spent on the website

  • Referring website

  • Shopping-basket activity

  • Cookie and consent preferences

Marketing Information

Where you subscribe to marketing, we may collect:

  • Your email address

  • Your marketing preferences

  • Records of your consent

  • Information about whether marketing emails were opened or links were selected

How We Collect Your Information

We may collect personal information:

  • When you place or attempt to place an order

  • When you create a customer account

  • When you subscribe to marketing

  • When you complete our contact form

  • When you request a return, refund or replacement

  • When you leave a review

  • When you communicate with us

  • Automatically through cookies and similar technologies

  • Through Shopify and other services used to operate the store

  • From payment providers, delivery companies or fulfilment partners where necessary to manage an order

How We Use Your Information

We may use personal information to:

  • Process and fulfil orders

  • Take and confirm payments

  • Arrange printing, packing and delivery

  • Provide order and dispatch updates

  • Respond to enquiries

  • Handle cancellations, returns, refunds and complaints

  • Provide customer support

  • Create personalised products

  • Detect and prevent fraud or misuse

  • Protect the security of our website

  • Maintain business, accounting and tax records

  • Improve our website, products and services

  • Understand how customers use our store

  • Send marketing communications where permitted

  • Comply with legal and regulatory obligations

  • Establish, exercise or defend legal claims

We will not use personal information for an unrelated purpose unless we have a lawful reason to do so and provide any additional information required by law.

Our Lawful Bases

Under UK data-protection law, we must have a lawful basis for using personal information.

Contract

We use personal information where it is necessary to:

  • Process an order

  • Take payment

  • Manufacture or personalise a product

  • Deliver an order

  • Manage a return, refund or replacement

  • Respond to a request made before entering into a contract

Without the necessary information, we may be unable to process or deliver an order.

Legal Obligation

We may use and retain information where necessary to comply with legal obligations, including:

  • Tax and accounting requirements

  • Consumer-protection law

  • Fraud prevention

  • Responding to lawful requests from courts, regulators or public authorities

Legitimate Interests

We may use information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.

These interests may include:

  • Operating and improving our store

  • Providing customer service

  • Protecting our business and customers

  • Preventing fraud and misuse

  • Understanding store performance

  • Maintaining appropriate business records

  • Establishing or defending legal claims

You may object to processing based on legitimate interests in certain circumstances.

Consent

We may rely on your consent for:

  • Optional marketing communications

  • Non-essential analytics cookies

  • Advertising or marketing cookies

  • Other optional tracking technologies

You may withdraw your consent at any time. Withdrawing consent does not affect processing that took place before it was withdrawn.

Marketing Communications

We may send promotional emails where:

  • You have actively subscribed to receive them; or

  • Another lawful exception permits us to contact an existing customer about similar products and services

You can stop receiving marketing at any time by:

  • Selecting the unsubscribe link in a marketing email

  • Changing your marketing preferences, where available

  • Contacting us

Opting out of marketing will not prevent us from sending essential messages about an order, payment, delivery, return or customer-service enquiry.

We may retain limited information on a suppression list to ensure that we respect an unsubscribe request.

Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites operate, remember preferences and understand how visitors use a service.

Strictly Necessary Cookies

These cookies are required for important website functions, such as:

  • Keeping products in your basket

  • Processing checkout

  • Remembering privacy preferences

  • Maintaining website security

  • Preventing fraud

These cookies may be used without optional consent where they are genuinely necessary for the service requested.

Analytics Cookies

Analytics technologies help us understand how visitors use our website and which pages or products are most useful.

Where required, these technologies will only be activated after you provide consent.

Advertising and Marketing Cookies

Where used, marketing technologies may help measure advertising performance or display more relevant advertisements.

These technologies will only be used where legally permitted and, where required, after you provide consent.

You can manage your choices through the cookie banner or privacy settings available on our website.

You may also control cookies through your browser settings. Blocking certain essential cookies may prevent parts of the website from working correctly.

Who We Share Information With

We only share personal information where reasonably necessary to operate our business, provide our services or comply with the law.

Shopify

Our store is hosted through Shopify. Shopify processes information required to provide the website, checkout, order-management, security and related ecommerce services.

For certain Shopify consumer features or enhanced services, Shopify may also process information for its own stated purposes under its Consumer Privacy Policy.

Inkthreadable

Inkthreadable is our printing and order-fulfilment partner.

We may provide Inkthreadable with information required to manufacture and dispatch an order, including:

  • Customer name

  • Delivery address

  • Contact information

  • Products and variations ordered

  • Personalisation details

  • Delivery instructions

Inkthreadable should only be given information reasonably necessary to fulfil the order.

Payment Providers

Payment providers process payment and transaction information so that customers can pay securely.

The payment providers available may depend on the options displayed during checkout.

Delivery Companies

We may share names, addresses, telephone numbers and email addresses with postal operators and couriers where required to deliver an order or provide tracking updates.

Store Applications and Technology Providers

We may use trusted Shopify applications and technology providers for services such as:

  • Website hosting

  • Email delivery

  • Customer support

  • Reviews

  • Analytics

  • Fraud prevention

  • Store security

  • Marketing, where enabled

  • Cookie-consent management

These providers should only receive information necessary to provide their services.

Professional Advisers and Authorities

We may share information with accountants, insurers, legal advisers, regulators, law-enforcement organisations, courts or public authorities where reasonably necessary or legally required.

Business Transfers

If all or part of the business is sold, transferred or reorganised, relevant information may be disclosed to potential purchasers or advisers, subject to appropriate confidentiality and legal protections.

Selling Personal Information

We do not sell customers’ personal information for money.

Some advertising or analytics activities may be treated as “selling”, “sharing” or targeted advertising under the laws of certain countries or US states. Where those laws apply, additional privacy controls may be made available.

International Transfers

Shopify and some other service providers may process information in countries outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required. These may include:

  • A finding that the destination provides adequate data protection

  • Approved contractual protections

  • The UK International Data Transfer Agreement

  • The UK Addendum to approved standard contractual clauses

  • Other safeguards permitted by data-protection law

You may contact us for further information about safeguards relevant to your information.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

  • The nature of the information

  • Whether an order remains active

  • Legal, accounting and tax requirements

  • Return, refund or payment-dispute periods

  • Fraud-prevention requirements

  • Whether information may be needed for a legal claim

  • Whether you have subscribed to marketing

Order, payment and accounting records may generally be retained for up to six years, or for another period required by applicable law.

Customer-service correspondence will be retained only for as long as reasonably necessary to resolve the enquiry and maintain appropriate records.

Marketing information may be retained until you unsubscribe or withdraw consent. Limited information may then be retained to record and respect your opt-out.

Personalisation files will be retained only for as long as reasonably needed to manufacture the product, deal with an order problem and meet relevant legal requirements.

Information may be anonymised so that it can no longer identify you. Anonymised information may be retained for statistical or business-analysis purposes.

Keeping Information Secure

We take reasonable organisational and technical measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Access to personal information is limited to people and service providers who reasonably require it.

However, no online service or method of electronic storage can be guaranteed to be completely secure.

Customers are responsible for keeping account passwords confidential and should contact us if they believe an account or order has been accessed without permission.

Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

Be Informed

You have the right to receive clear information about how your personal information is used.

Access Your Information

You may request confirmation of whether we hold your personal information and ask for a copy.

Correct Your Information

You may ask us to correct information that is inaccurate or complete information that is incomplete.

Erase Your Information

You may ask us to delete personal information in certain circumstances.

The right to deletion is not absolute. We may need to retain some information to comply with the law, manage an order, prevent fraud or establish or defend legal claims.

Restrict Processing

You may ask us to restrict how personal information is used in certain circumstances.

Data Portability

Where applicable, you may ask to receive information you provided in a structured, commonly used and machine-readable format or request that it be transferred to another organisation.

Object to Processing

You may object to processing based on legitimate interests in certain circumstances.

You have an absolute right to object to personal information being used for direct marketing.

Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Complain

You have the right to raise concerns with us and to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

These rights may be subject to legal limitations or exemptions.

We may need to ask for information to confirm your identity before responding to a request. This is intended to prevent personal information from being disclosed to someone who is not entitled to receive it.

We normally respond to valid data-rights requests without undue delay and within one month. More time may be required for a particularly complex request, where legally permitted.

Automated Decision-Making

We or our service providers may use automated tools to help identify suspected fraud, security threats or unusual transactions.

We do not normally make decisions based solely on automated processing that produce legal or similarly significant effects for customers.

Where such decision-making applies, we will provide any additional information and rights required by law.

Children’s Information

Our products may include clothing intended for children, but purchases should be made by a parent, guardian or other responsible adult.

Our store is not intended for children to submit personal information or place orders independently.

Please contact us if you believe that a child has provided personal information without appropriate permission.

Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices of third-party websites. Customers should read the relevant privacy policy before providing information to another organisation.

Changes to This Policy

We may update this Privacy Policy when:

  • Our business practices change

  • New store applications or services are introduced

  • Legal requirements change

  • We change how personal information is collected or used

The updated version will be published on this page with a revised “last updated” date.

Significant changes may also be communicated through the website or by email where appropriate.

Contact Us About Privacy

For questions, concerns or requests relating to personal information, contact:

Unfiltered Still Here
Legal name: Jessica Price
Email: support@unfilteredstillhere.com
Address: 17 West End Avenue, Pontypool, NP4 8LH

Please include enough information for us to understand and respond to your request, but do not send unnecessary sensitive information.